Frequently Asked Questions (FAQ)
How can I block or delete a user?
Go to the Users page which can be accessed through the navigation panel on the left side of the Admin Console page.
important
Only Global admins can block or delete user(s).
On the users page, use the search fields in the table to find the user(s) you want to block or delete.
You can search for users through searching by Name, E-mail, Employee ID, and/or filter by Country and Division, depending on your criteria.
Click on the name of the user you want to block or delete.
When you have clicked on the selected user, a new window will open with their user details.
note
You can only select one user at a time that you need to block or delete.
Within the selected user’s information, in the Details tab, you have several options available. You can block the user by pressing on the orange button 
or if you want to delete the user from your register, you need to click on the red button 
.
Block and Unblock users
After clicking on the Block user button, a pop-up window will open where you need to give a reason for the blocking action.
A confirmation message that the user is now blocked will appear at the top of the page and the text on the button will change to unblock user.
To unblock the user, press the orange Unblock user button 
A new pop-up window will open where you need to give a reason for the unblocking action.
A confirmation message that the user is now unblocked will appear at the top of the page and the text on the button will change to Block user
Delete user
To delete a user, press the red Delete user button .
A new pop-up window will open where you need to confirm that you want to delete the user.
danger
How can I change a user’s completion status to completed?
There are two different ways to change a user's completion status to completed.
important
Only Global admins can change a user’s completion status to completed.
Option 1: Using the Edit Content function
Using the navigation panel on the left side of the Admin Console page, click Content
On the Content page, search for the specific content using the Search box in the upper right corner.
Click on the name of the selected course, which will expand to display the course information.
Click the orange Edit button 
.
A new pop-up window will open with four different tabs: Content description, Additional information, Set completed and Categories.
Navigate to the Set completed tab.
Type in the e-mail or HIRD of user the search field and click search.
A list of matches will show below the search box; tick the box next to the desired user(s).
Repeat for each user you wish to change their completed status
Once you have selected all the user(s) who’s completion status needs to be changed to completed, click on the blue Save button 
.
note
Option 2: Using the User details function
Go to the Users page which can be accessed through the navigation panel on the left side of the Admin Console page.
important
Only Global admins can change a user’s completion status to completed.
On the Users page, search or filter for the user using the search fields at the top of each column in the table.
Click on selected user(that you want to change the completion status), and a new window will open with the user’s details.
Click on the Assigned Content tab, you can see all the content that has been assigned to the selected user. There are three columns: ‘Content’, ‘Status’ and ‘Actions’.
In the Actions column, click on the blue Set completed 
button.
A message will show at the top of the page that the selected course was marked as completed.
After setting a user’s status to completed, the ‘Status’ column for the user will change on the selected course to completed and if you refresh the page, the Status column will have the date and time stamp of the completion: completed yyyy/mm/dd time xx:xx:xx. (The time set for ‘Status’ completed is automatically generated to the time this change was made.)
How can I change the manager connected to an employee’s profile?
Go to the Users page which can be accessed through the navigation panel on the left side of the Admin Console page.
note
On the Users page, search or filter for the user using the search fields at the top of each column in the table.
Click on selected user (that you want to the manager connected to ), and a new window will open with the user’s details.
In the user’s details, go to the All information tab, where there are three columns: ‘Category’, ‘Current Information’ and ‘Edit information’.
To change the manager connected to the user profile you need to edit the Manager_email row.
Type in the manager email in the Edit Information Box, located to the right of the current manager email, and click the blue Update button in the bottom right corner.
How can I change the email address of a user?
Go to the users page which can be accessed through the navigation panel on the left side of the Admin Console page.
note
Only Global admins can change the manager connected to a user. You can only change the manager connected to a user one user at a time.
On the Users page, search or filter for the user using the search fields at the top of each column in the table
Click on the user that you want, and a new window will open with the user’s details
In the user’s details, go to the All information tab, where there are three columns: ‘Category’, ‘Current Information’ and ‘Edit information’.
To change the user’s e-mail address, edit the Email row.
Type in the new user email in the Edit Information Box, located to the right of the current e-mail address, and click the blue Update button in the bottom right corner.
I'm a Manager but I can't see my employee in the My Team View
To see your employee in the My Team view and check their progress you need to be defined as their manager in the user data.
This is done by your company HR and then the information is added to the certain user’s data in the LMS via integration tools.
If you can’t see your employee in the My Team, please be in contact with your HR and request to be added as the user’s manager.
I can see the Manager View in the User Portal even though I'm a manager in the company
To get the Manager view for monitoring your employees’ progress in the User portal you must be defined as a manager of at least 2 employee(s) in the LMS in their information details.
To do this, you need to contact your company HR.
They will add this information to your user data, and it will be added in the LMS via integration tools after.