Frequently Asked Questions
This FAQ helps administrators find the right place for common user and completion changes.
When user data is imported from an external HR or identity system, changes such as manager, email, blocking, or deletion usually need to be made in that source system instead of manually in the LMS.
In this section
- Delete, block, or unblock a user – where user access changes are managed.
- Mark training as completed – where manual completions are created.
- Change an employee's manager – where manager data is maintained.
- Change a user's email address – where email data is maintained.
Delete, Block, Or Unblock A User
Users can be blocked, unblocked, or deleted from the relevant user's profile when manual changes are allowed.
If the user is managed by an external HR or identity system, make the change in that system.
Mark Training As Completed
Use manual completions to create a completion record for training completed outside the LMS or granted based on relevant experience.
Change An Employee's Manager
If employee data comes from an external HR or identity system, change the manager there.
Otherwise, update the user's manager in the user's profile. Depending on how the LMS identifies managers, the relevant field can be manager_uid or manager_email.
Change A User's Email Address
If user data comes from an external HR or identity system, change the email address there.
Otherwise, update the user's email address in the user's profile.