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Saving browser logs

Most errors that occur in the LMS are automatically reported with all required information for fixing them.

There are some, however, that are inaccessible to the LMS, for example network errors and errors occurring within the learning materials or external services.

In those cases we might ask you to send us the logs from the Developer Console of your browser. It only contains data for the page you have opened (the LMS).

In this section​

  1. Opening the developer console
  2. Enabling relevant tabs
  3. Trigger the issue
  4. Save the logs
  5. Send the logs to Datafisher

Opening the developer console​

First, you need to go to the LMS, and open the Developer Tools.

It depends on your browser how exactly that is done.

Press CTRL+SHIFT+i (Windows, Linux) or CMD+SHIFT+i (Mac).

Alternatively, you can right click anywhere on the LMS page and select "Inspect".

Or, you can click on three dots icon to open the Chrome menu, and under "More Tools" select "Developer tools".

Enabling relevant tabs​

Next, click on the "Console" tab and then on the "Network" tab to make sure they are activated.

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Trigger the issue​

Next, try to trigger the issue you are having.

For example, if you have a problem that a training does not open, try opening it and wait a few seconds.

Save the logs​

Next, save the Console and Network logs from the Developer Tools.

In order to save the Console logs:

  1. open the Console tab,
  2. right click anywhere on the logs,
  3. select "Save as...",
  4. and save the logs into your computer.

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In order to save the Network logs:

  1. open the Network tab,
  2. right click anywhere on the logs,
  3. select "Save all as HAR with content",
  4. and save the logs into your computer.

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Send the logs to Datafisher​

Finally, send the logs as attachments to support@datafisher.com along with a description of your issue.