Authentication and Access
Portal access covers the ways learners enter the LMS and recover access when needed. The available methods are based on the instance's access model.
Most learners should not need documentation for login. This page exists to summarize supported access patterns for analysis and planning.
In this section
- Login methods – password, SSO, token, and customer-specific entry points.
- Registration – optional self-registration and contractor registration flows.
- Recovery and access issues – password reset and access-denied situations.
- Related pages – other portal overview pages.
Login Methods
The portal can support several access methods:
- Single sign-on for company users.
- Password login when enabled.
- Token-based links from emails or other systems.
- Customer-specific login flows, such as employee ID or contractor entry points.
The visible options depend on the instance and the learner's account state.
Registration
Some instances allow registration through a registration page or a registration token. Registration can collect email, password, profile fields, and additional customer-specific fields.
Registration can also support existing-user checks, email or phone verification, and guided login after the account is created.
Recovery And Access Issues
The portal includes password recovery where password login is available. If a learner cannot be matched to an account or does not have access to a selected content item, the portal shows an access-related message and can direct the learner to support.
Related pages
- Portal Overview – summary of portal capabilities.
- Profile and Support – profile, account, support, and notifications.