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Messaging

Messaging allows sending training invitations to a target group, with follow-up reminders where required.

You can use emails and push notifications to deliver invitations. SMS delivery is available in LMSes where SMS messaging has been enabled.

Messaging is based on workflows. A workflow is essentially a list of predefined steps to be executed on a target group: send a message, wait a while, send another message to the users that still haven't completed the relevant contents, wait some more, send another message, etc.

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HR business partner recipients and SMS messaging are optional messaging features. They appear in messaging workflows only when enabled for the LMS.

In this section​

  • Getting started (this page) – get started with Messaging.
  • Workflows – configure target groups, message steps, delays, schedules, and workflow results.
  • Messages – create and edit email, push notification, and SMS message content used by workflows.
  • Templates – manage reusable message starting points and built-in templates.

Messaging pages​

  • Workflows – configure target groups, message steps, delays, schedules, and workflow results.
  • Messages – create and edit email, push notification, and SMS message content used by workflows.
  • Templates – manage reusable message starting points and built-in templates.