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The user profile is the administrator view for one user. It brings together account information, profile actions, learning activity, session history, event enrollments, module progress, and team information.

important

If user data is automatically imported from an external system, such as AD or HR integration, manually changing imported user data in the LMS may not work. Make the change in the external system so it can update the LMS through the import.

In this section​

  • Dashboard – review last activity and blocked status.
  • Profile actions – manage access, password email, merging, blocking, and deletion.
  • General – review attributes, timeline, editable user fields, and roles.
  • Details – review the detailed configured user fields.
  • Training activity – review the user's content, assignments, completion status, due dates, and expirations.
  • Content detailed information – review sessions, quiz results, event enrollments, and modules.
  • Team – review the user's team members when manager view is available.

Dashboard​

The dashboard shows summary cards for the selected user:

  • Last activity – the user's latest recorded LMS activity.
  • Blocked – whether the user is currently blocked.

Profile actions​

Available actions depend on administrator permissions and how the user account is managed.

Profile actions can include:

  • Impersonate – open the learner portal as this user.
  • Send new password – send a new password to the user by email.
  • Merge – move another user's completions, checklists, and related activity into this user. Profile information such as name, email, and department is not merged, and the merged users are deleted.
  • Block or Unblock – manually change whether the user can access the LMS when the user's blocking method allows manual blocking.
  • Delete – delete the user.

General​

The General tab contains the user's account information. It can include Attributes, Timeline, Overview, Details, and Roles.

Visible fields and editability are controlled by the User fields configuration and by administrator permissions.

Attributes and Timeline​

The Attributes section summarizes important user attributes. It can include:

  • Department – the organization department assigned to the user.
  • Managers – the user's managers.
  • Roles – user roles assigned to the user, when user roles are enabled.
  • Blocking method – how blocking is managed for this user.
  • Configured user attributes – other visible user attributes defined in User fields.

The Timeline section contains date and timestamp fields. It can include:

  • Created – when the user was created.
  • Updated – when the user was last updated.
  • First login – when the user first logged in to the
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    .
  • Last login – when the user last logged in to the learner portal.
  • Blocked at – when the user was blocked or is scheduled to be blocked.
  • Scheduling blocking time – when the relevant blocking and purging rule will block the user.
  • Scheduled removal time – when the relevant blocking and purging rule will purge the user and their data.

Overview​

Overview is the primary configured user-field section. It can contain identifying, organizational, contact, employment, or other customer-specific user fields.

The same field can be visible, editable, required, read-only, or hidden depending on User fields configuration and administrator permissions.

Details​

Details is the secondary configured user-field section. It is used for additional user fields that should remain available on the profile but do not belong in Overview.

The Update action saves editable changes to the user profile.

Roles​

The Roles block is available when user roles are enabled. It shows the roles assigned to the user and allows administrators with permission to update those assignments.

Training activity​

The Training activity tab lists the user's learning activity in a standard table.

The table includes columns such as Content, Status, Assignment, Completed, Due date, Expires, and Type.

Available table actions can include:

  • Group – group modules under their learning paths or show modules separately.
  • Non-optional – show only mandatory and recommended content.
  • Archived – include archived content in the activity list.

Opening a content row shows detailed information for that content and user.

Content detailed information​

Detailed information is shown inside the expanded content row. Depending on the content type and the user's activity, it can include Sessions, Enrollments, and Modules.

Sessions​

Sessions show the user's attempts or completion records for the content.

The Sessions table can include:

  • Status – the session completion status.
  • Created – when the session was created.
  • Last activity – the latest activity recorded for the session.
  • Expires – when the completion expires.
  • Version – the content package version.

Session actions can include Invalidate and Delete when the administrator has permission.

Session details​

Session details show the fields and result blocks for one session.

Fields can include:

  • ID – the internal session identifier.
  • Status – the session completion status.
  • Created – when the session was created.
  • Last activity – the latest activity recorded for the session.
  • Pre-approval date – the manager pre-approval date, if used.
  • Post-approval date – the manager post-approval date, if used.
  • Expires – when the completion expires.
  • Version – the content package version.
  • Standard duration – the configured
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    .
  • Actual time spent – the time recorded for the session.
  • External certificate ID – the external certificate identifier when device ranges are used.

Result blocks can include Pre-quiz results and Post-quiz results. They show available quiz result details for the session.

Enrollments​

Enrollments are shown for

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content.

The Enrollments table can include:

  • Event name – the event or general waiting list name.
  • Event starts – when the event starts.
  • Status – the enrollment status, including cancellation states when relevant.
  • Enrolled – when the user enrolled or joined the waiting list.

Enrollment details can include device and range selections when the event uses device ranges.

Modules​

Modules are shown for

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and bundled content.

The Modules table uses the same activity columns as the main Training activity table: Content, Status, Assignment, Completed, Due date, Expires, and Type.

Opening a module row can show that module's sessions, enrollments, or nested modules.

Team​

The Team tab is shown when manager view is available. It shows team-member information for the selected user.

The table follows the same general structure as the Manager view team members table, including columns such as Name, Waiting for approval, Expiring, Mandatory, Recommended, Optional, Target, and Last activity.